- Walmart is out of stock in the item I want. Where else can I purchase it?
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Go-Zone items are only available for purchase at Walmart.ca and Walmart store locations. |
- Can I purchase items directly from Go-Zone?
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Unfortunately Go-Zone items cannot be purchased from us directly. Please visit Walmart.ca to place an order. |
- The item I purchased is missing a part. How do I get a replacement?
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Please send an email to customerservice@go-zone.ca with your name, phone number, shipping address, proof of purchase, the style # of your item, and advise what specific part # is missing. |
- I lost a part for my item. Can I get a replacement?
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Please fill in the Customer Service Questionnaire Form found in the footer of our website with the details of your item and the part that needs to be replaced. |
- My item broke. Where can I get it repaired?
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Please fill in the Customer Service Questionnaire Form found in the footer of our website with the images and details of your broken item and receipt. |
- When will items be restocked at Walmart?
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Due to the ongoing delays with shipping containers, the restock dates are updated week-by-week. Reach out to our Customer Service team, customerservice@go-zone.ca, for the latest restock dates. |
- Do you have any workout videos?
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Please note that we do not have any workout videos available for our products at this time. |
- What other workouts can be done besides the ones listed in the manual?
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Check out our Manuals & Exercise Page on our website to find workouts for the product you are looking into workouts for. |
- I lost the instructions/manual. How can I get a new one?
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For manuals, you are able to find the latest PDF within our Manuals & Exercise Page on our website. For instruction: please reach out to our Customer Service team, customerservice@go-zone.ca, to provide the instructions for your specific product. |
- Is there a warranty for GoZone items? How do I register?
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Only specific items have a warranty. You can find the list of products that have warranties and register your item on the Warranty Page found within our site. |
- My item is defective. How can I get a refund?
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Due to the item being purchased at Walmart, we are unable to issue a refund. If you would like a refund, please return the item to the Walmart location where you made your purchase. If you would like a replacement, please send an email to customerservice@go-zone.ca with your name, phone number, shipping address, proof of purchase, the style # of your item, and a photo showing where it is defective.
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- My item is damaged/defective and I lost my receipt to return it. What are my options?
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Please fill in the Customer Service Questionnaire Form found in the footer of our website. Please provide your name, phone number, shipping address, the style # of your item, and a photo showing the damaged/defective for review. If you cannot locate a receipt, please provide a photo of the item packaging so we can streamline the process of reviewing and replacing your item. If you are having a hard time submitting the form, please send an email to customerservice@go-zone.ca with your name, phone number, shipping address, the style # of your item, and a photo showing where it is damaged/defective for review. If you cannot locate a receipt, please provide a photo of the item packaging. |