FAQ's

Walmart is out of stock in the item I want. Where else can I purchase it?	Go-Zone items are only available for purchase at Walmart.ca and Walmart store locations.
Can I purchase items directly from Go-Zone?	Unfortunately Go-Zone items cannot be purchased from us directly. Please visit Walmart.ca to place an order.
The item I purchased is missing a part. How do I get a replacement?	Please send an email to customerservice@go-zone.ca with your name, phone number, shipping address, proof of purchase, the style # of your item, and advise what specific part # is missing.
I lost a part for my item. Can I get a replacement?	Please fill in the Customer Service Questionnaire Form found in the footer of our website with the details of your item and the part that needs to be replaced.
My item broke. Where can I get it repaired?	Please fill in the Customer Service Questionnaire Form found in the footer of our website with the images and details of your broken item and receipt.
When will items be restocked at Walmart?	Due to the ongoing delays with shipping containers, the restock dates are updated week-by-week. Reach out to our Customer Service team, customerservice@go-zone.ca, for the latest restock dates.
Do you have any workout videos?	Please note that we do not have any workout videos available for our products at this time.
What other workouts can be done besides the ones listed in the manual?	Check out our Manuals & Exercise Page on our website to find workouts for the product you are looking into workouts for.
I lost the instructions/manual. How can I get a new one?	For manuals, you are able to find the latest PDF within our Manuals & Exercise Page on our website. For instruction: please reach out to our Customer Service team, customerservice@go-zone.ca, to provide the instructions for your specific product.
Is there a warranty for GoZone items? How do I register?	Only specific items have a warranty. You can find the list of products that have warranties and register your item on the Warranty Page found within our site.
My item is defective. How can I get a refund?	Due to the item being purchased at Walmart, we are unable to issue a refund. If you would like a refund, please return the item to the Walmart location where you made your purchase. If you would like a replacement, please send an email to customerservice@go-zone.ca with your name, phone number, shipping address, proof of purchase, the style # of your item, and a photo showing where it is defective.
My item is damaged/defective and I lost my receipt to return it. What are my options?	Please fill in the Customer Service Questionnaire Form found in the footer of our website. Please provide your name, phone number, shipping address, the style # of your item, and a photo showing the damaged/defective for review. If you cannot locate a receipt, please provide a photo of the item packaging so we can streamline the process of reviewing and replacing your item. If you are having a hard time submitting the form, please send an email to customerservice@go-zone.ca with your name, phone number, shipping address, the style # of your item, and a photo showing where it is damaged/defective for review. If you cannot locate a receipt, please provide a photo of the item packaging.